Returns & Exchanges
At Toobas.pk, we strive for perfection in every customized gift; however, if your order arrives damaged or incorrect, we offer a hassle-free 7-day return and exchange policy. Please note that personalized items can only be returned in cases of manufacturing defects or printing errors.
Initiate Your Request
Contact our customer support team via WhatsApp or email within 7 days of delivery, providing your order number and clear photos of the product issues.
Quality Review
Our quality assurance team will review your claim within 24-48 hours to verify the defect or customization error against your original order specifications.
Package the Item
Once approved, securely pack the item in its original Toobas.pk packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Replacement or Refund
After receiving the returned item, we will either dispatch a corrected replacement at no extra cost or process a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing